Customer Success Engineer - East Coast

Nagomi Security • New York, NY

1d • Remote

About The Position

In cybersecurity, technology too often overshadows the business element. At Nagomi, we're restoring the balance. As the first Proactive Defense Platform, Nagomi connects assets, controls, threats, and vulnerabilities to expose where risk is building, prioritize what needs action, and drive every fix through verification as environments change — so security teams can reduce exposure, eliminate inefficiencies, and clearly communicate risk.
This is a unique opportunity to join our team at an early stage and have a huge impact on our success. We are on a mission to revolutionize the industry and we are looking for brilliant, curious, creative, and fun-loving individuals to join our dynamic team and help us build out our cutting-edge technology.

Requirements

• 5+ years of experience in a technical customer success, customer success engineer, technical account management, or related role.
• Proven track record in managing high-value accounts with measurable business impact.
• A strong understanding of cybersecurity products, services, and industry trends is highly desirable.
• Exceptional communication, presentation, and relationship-building skills.
• Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Willingness to travel as needed for client meetings and events.

Responsibilities

• Lead seamless onboarding experiences and technical implementation plans tailored to each client's environment.
• Partner with customers to define success metrics, ensure adoption, and deliver measurable business outcomes.
• Own strategic account plans for a portfolio of enterprise customers, fostering long-term partnerships and aligning Nagomi's capabilities to customer objectives.
• Maintain high retention rates by proactively addressing risks, and drive expansion ARR through upsell and cross-sell opportunities.
• Build and maintain relationships with executive stakeholders, conducting business reviews to showcase ROI.
• Partner with Sales on solution alignment during the pre-sales process for assigned accounts.
• Serve as the customer's voice within Nagomi, providing actionable feedback to influence product enhancements.
• Collaborate closely with internal teams to deliver timely solutions to complex client needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed