Customer Success Engineer

Mitti•Austin, TX

20h•Hybrid

About The Position

Mitti by SafetyCulture is seeking a Customer Success Engineer to help customers unlock technical value from its platform. The role designs and implements solutions that enable deep platform integration and measurable operational outcomes, while connecting Go-to-Market teams with Product, Design & Engineering. The engineer owns end-to-end delivery of standard integration offerings within defined scope, timeline, and budget, escalating when customer needs exceed package boundaries. The role works with customers and internal teams on integration architecture, data workflows, automation, implementation planning, and technical pre-sales support. It also identifies recurring patterns and develops reusable automations, tools, and packaged solutions that improve delivery across the customer base. The position operates across the customer engagement lifecycle, from scoping and design through implementation, testing, and handoff. The role is hybrid, with three days per week in the office for candidates in the Kansas City or Austin metro areas. Periodic customer travel is required, less than 25% of the time. There is no on-call requirement.

Requirements

Proven ability to design and implement data solutions, including writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights.
Comfort building with scripting or programming languages such as Python, JavaScript, Ruby, or Golang to automate workflows or extend platform capabilities.
Ability to navigate a variety of enterprise system architectures, data models, and integration patterns.
Confidence reading API documentation and building or troubleshooting API integrations in enterprise environments.
Background spanning software development and data analytics, with the ability to build solutions and communicate data-driven insights to non-technical stakeholders.
Ability to communicate effectively with both technical and non-technical audiences, including engineering teams and business stakeholders.
Strong organization and ability to manage a high-volume concurrent workload, switch contexts, and maintain quality and attention to detail.
Customer-first problem-solving approach: understand needs before proposing solutions and bring options rather than only problems.
Self-directed approach and comfort with ambiguity, with sound judgment on edge cases while following a defined delivery methodology.
Team-first mindset and commitment to the success of Customer Success Managers, Account Executives, and engineering partners.
Ability to distinguish immediate customer problem-solving from systemic delivery improvements and route each appropriately.
Proficiency using AI tools, independently identifying workflow opportunities for AI, and adopting new capabilities without direction.
Fluent day-to-day use of AI coding assistants and ability to assess generated code for quality, correctness, and security.

Responsibilities

Own technical solution design for select customers, including scoping integrations and data workflows and delivering working implementations.
Deliver standard Integration/Automation packages end-to-end, including scope confirmation, project delivery, build, testing, and handoff within defined timelines and effort budgets.
Advise customers and partners on effective and sustainable integration architecture for connecting Mitti with existing systems.
Partner with Customer Success Managers to create implementation plans that accelerate time-to-value for managed accounts.
Support Account Executives during pre-sales by explaining technical platform capabilities, including APIs, security architecture, and cloud integrations, and resolving technical blockers.
Bridge Go-to-Market teams and Product, Design & Engineering by capturing and routing customer integration feedback.
Partner with the API and Integrations Engineering team on complex customer requirements and advocate for broader platform improvements.
Identify recurring technical patterns and propose or contribute to standardized offerings, reusable automation, and templated solutions.
Build and maintain scripts, workflows, and tools that reduce manual work in the standard delivery process, contributing them to the shared Customer Solution & Implementation toolkit.
Flag recurring out-of-scope requests as potential signals that package boundaries should change.
Use AI tools to accelerate integration work, draft technical specifications and documentation, analyze customer data, and build automations.
Evaluate AI-generated code for quality, correctness, and security before deployment.
Operate independently across customer engagements from scoping and design through delivery.
Contribute reusable automations and process improvements that are adopted beyond a single account.