Customer Success Engineer, Industry Solutions

HP•Houston, TX

2d•Onsite

About The Position

Retail and Industrial Solutions is scaling its business to include major Retail customers. These customers expect proactive engineering support that understands their business and processes, and fiercely advocates for them within HP. The engineer will own the long-term technical relationship between the Customer and HP. The engineer will work closely with HP engineering and the customer to solve problems, acting as the primary technical communicator between HP engineering and customer engineers. The engineer will communicate upcoming product changes, providing insight into their impact on the customer. Additionally, the engineer will engage with customer executives to understand their desired outcomes and articulate HP's approach to achieving them.

Requirements

Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience, preferably in engineering development and implementation, project planning tools and software packages, people management, or a related field.
Agile Methodology
Automation
Change Management
Computer Science
Continuous Improvement Process
JIRA
Kanban Principles
Lean Manufacturing
Milestones (Project Management)
New Product Development
Process Improvement
Product Management
Project Engineering
Project Management
Project Planning
Project Schedules
Risk Management
Scrum (Software Development)
Software Development
Sprint Planning

Responsibilities

Manages and leads a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering.
Oversees logistics of parts for builds and prototypes and works on multiple projects, simultaneously.
Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule.
Manages program to ensure procedural compliance, maintenance, and safety practices are followed for new and existing equipment.
Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
Follows up on open points/actions that were observed during trials; ensures conveyed as actionable items.
Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing and/or engineering organization.
Drives best practices through documentation control policies and procedures.
Leads and provides guidance and mentoring to less-experienced staff members.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave