Customer Success Director

Benifex

22h•Hybrid

About The Position

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. This is an exciting time to join Benifex — a high-growth, evolving environment where you can help shape our UK presence and be part of something truly special. You’ll manage a multimillion-pound portfolio of global customers, driving both customer success and Benifex’s growth through retention and ARR expansion. Join a talented, high-performing Customer Success team that collaborates, supports one another, and celebrates success together. You’ll be surrounded by colleagues who want to see you grow and succeed. Work across our full product suite, helping customers unlock value from an expanding AI-focused roadmap and innovative HR solutions. Benifex has been recognised as a Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025. We’re proud of our inclusive, supportive, and growth-oriented culture. We are looking for an experienced Customer Success Director to join our Customer Success team in the UK. This senior individual contributor role manages a multi-million-pound portfolio of around 10–20 strategic enterprise customers. You’ll build long-term partnerships with our most valuable clients, ensuring Benifex delivers measurable business outcomes and drives lasting customer success. Acting as a strategic advisor and escalation point, you’ll be supported by dedicated Customer Success Managers focused on day-to-day engagement. This is a high-impact role, shaping how our largest customers achieve their goals through Benifex.

Requirements

Proven track record of identifying and driving revenue growth within existing accounts and negotiating contracts.
Extensive experience in customer success or employee benefits consulting
Proven track record in B2B SaaS environments, focusing on global enterprise businesses.
Strong communication and influencing skills
Strategic Customer Success mindset
Excellent organisational and commercial acumen
Strong relationship building and negotiation skills

Nice To Haves

HR Tech or Employee Benefits experience
RFP/tender experience

Responsibilities

Own the customer relationship for a portfolio of strategic enterprise accounts, ensuring delivery of agreed outcomes and exceptional customer experience.
Partner with customers to understand their business priorities, define a clear success plan, and align Benifex solutions to deliver measurable value.
Drive renewals and growth within your portfolio by identifying opportunities for expansion, cross-sell and upsell of products or services.
Lead strategic reviews and engagement meetings (virtually and in-person) to discuss performance, platform usage, NPS results, roadmap priorities, and opportunities for further value creation.
Act as a trusted advisor, providing thought leadership on Employee Benefits, Reward, HR and technology trends.
Collaborate cross-functionally with internal teams across Product, Operations, Marketing, and Sales to ensure consistent and aligned delivery to your customers.
Champion the customer voice internally, ensuring feedback and insights help inform product development and continuous improvement.
Own the renewal process, including contract negotiations and any associated RFPs, ensuring successful outcomes for both the customer and Benifex.
Promote customer advocacy by driving participation in events, case studies, and reference opportunities that showcase customer success stories.

Benefits

£65,000-85,000 salary and commission
Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more
25 days holiday plus your local bank holidays
Your birthday off
Two half day wellbeing days
Healthcare cash plan to cover the costs of day-to-day healthcare
Employee Assistance Plan 24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Referral bonuses
Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
Work from Anywhere policy for 90 days
Buy and Sell scheme for holidays
£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!