Buildings Sector - Customer Success Director

PassiveLogic•Holladay, UT

1d•Hybrid

About The Position

PassiveLogic is seeking a Customer Success Director with technical knowledge of building controls and intelligent systems, who thrives at the intersection of relationship-building, technology deployment, and customer empowerment. This role can be based either in Salt Lake City, Utah or in the EU. PassiveLogic is the first fully autonomous platform for buildings, reinventing automation to democratize technology, optimize buildings, and reduce the world’s carbon footprint. This is a career-defining opportunity to play a crucial role in a hyper-scale AI company that is transforming the future of autonomous systems, energy, and the built environment. As a Customer Success Director, you will play a critical role in ensuring our customers realize the full potential of the PassiveLogic platform, enabling next-generation building performance, comfort, and energy efficiency globally.

Requirements

Proven customer-facing experience in a technical or software-driven environment.
Strong understanding of building controls, systems, and HVAC technologies.
Exceptional communication skills: Extraordinary teammate skills with a collaborative, interpersonal communication style.
Strong customer-facing skills with an ability to clearly communicate complex technical concepts to both technical and non-technical audiences via spoken, written, and visual communications.
Organized and strategic: Creative thinker and strong problem solver with meticulous attention to detail.
Collaborative mindset: Experience working across teams to drive customer success.
Strong self-motivation towards PassiveLogic’s mission to “empower people through generative autonomy to solve the world’s largest climate challenges.”
Adaptability: Comfortable in a fast-paced startup environment, eager to learn, iterate, and innovate.
Problem solving: You own this role. When issues arise, be the empowered force that solves them, rolling-up.
Technical problem-solving ability. You don’t just raise issues, you help solve them.
Passion for helping customers succeed and thrive.

Nice To Haves

Experience operating in a startup environment with evolving processes and rapid growth.

Responsibilities

Guide new customers through account setup, product training, and early deployments, ensuring they get up and running with PassiveLogic’s ecosystem quickly and confidently.
Act as the primary point of contact for your customers, building trust and long-term engagement through responsive communication and proactive support.
Develop tailored customer success plans, including deployment goals, product usage strategies, and technical checkpoints aligned to business outcomes.
Proactively identify, diagnose, and help resolve deployment or usage issues, partnering with internal engineering and support teams to identify issues and find solutions.
Collect feedback, identify patterns, and communicate user insights to our internal team to help troubleshoot and reiterate on the development of our platform.
Work closely with our Applied Engineering and Engineering Program Management team to ensure alignment across the customer lifecycle—from first contact through ongoing expansion.