Buildings Sector - Customer Success Director

PassiveLogic•Holladay, UT

133d

About The Position

PassiveLogic is hiring a Customer Success Director to help customers realize the full potential of its autonomous building platform and achieve improved building performance, comfort, and energy efficiency. The role can be based in Salt Lake City, Utah, or in the EU. This is a hands-on, customer-facing position combining relationship management, project management, and technical onboarding. The Director will serve as a key liaison between PassiveLogic and its partners, working with facility managers, contractors, and system integrators to support scalable deployment and customer satisfaction. The role also involves collaborating with Applied Engineering, Engineering Program Management, and other internal teams throughout the customer lifecycle.

Requirements

Customer-facing experience in a technical or software-driven environment.
Strong understanding of building controls, building systems, and HVAC technologies.
Exceptional communication and interpersonal skills, including the ability to explain complex technical concepts to technical and non-technical audiences through spoken, written, and visual communications.
Strong organizational, strategic thinking, problem-solving, and attention-to-detail skills.
Experience working across teams to drive customer success.
Comfort working in a fast-paced startup environment and willingness to learn, iterate, and innovate.
Technical problem-solving ability and willingness to help resolve issues.
Passion for helping customers succeed and thrive.

Nice To Haves

Experience in a startup environment with evolving processes and rapid growth.

Responsibilities

Guide new customers through account setup, product training, and early deployments.
Serve as the primary customer contact, building trust and long-term engagement through responsive communication and proactive support.
Develop tailored customer success plans, including deployment goals, product usage strategies, and technical checkpoints aligned with business outcomes.
Proactively identify, diagnose, and help resolve deployment or product usage issues in partnership with internal engineering and support teams.
Collect customer feedback, identify patterns, and communicate user insights internally to support troubleshooting and platform development.
Collaborate with Applied Engineering and Engineering Program Management across the customer lifecycle, from initial contact through ongoing expansion.