Customer Success Data Analyst

nomic • ,

1d • Remote

About The Position

Ready to help scientists extend lives? Join us as a CS Data Analyst and be the driving force behind delivering cutting-edge Nomic data to scientists, empowering them to unlock groundbreaking insights into biology. As a CS Data Analyst, you will be responsible for finalizing nELISA data reports, creating visualizations, and ensuring the seamless delivery of projects to Nomic customers. Regular customer interactions and meetings will be integral to your role. Through these interactions, you will ensure the timely delivery of customer data and any additional analyses required for their decision-making, support customers during onboarding and address ongoing questions about using the Nomic data portal, and gain valuable insights into customers’ research questions and relay them to the Nomic product team to improve and develop new analysis tools. This is an exciting opportunity to make a tangible impact on our ambitious quest to advance our understanding of biology.

Requirements

• Master’s degree in Life Sciences, emphasizing data interpretation and analysis, with 2+ years of data analysis coding experience (python preferred).
• Statistical data analysis knowledge and basic data analysis methods is a must (PCA etc).
• 1+ year of proven experience in service-oriented, customer-facing roles.
• Strong written and verbal communication abilities.
• A team player who thrives in a diverse, cross-functional environment.
• Ability to effectively manage multiple customer projects and competing deadlines, prioritize urgent requests, and deliver high-quality results in a fast-paced environment.
• A proactive team player who identifies areas for improvement, proposes solutions, aligns with teams, and drives initiatives to completion.

Nice To Haves

• A degree in bioinformatics or data science is a plus.
• Working with customer DTA/DTS is a plus.

Responsibilities

• Ensure timely delivery of customer data after generation and quality control.
• Generate standard data reports for all customer projects.
• Onboard customers to the Nomic data portal and provide ongoing support.
• Act as a user tester for the Nomic portal.
• Serve as the voice of the customer by reporting bugs and suggesting new features based on customer feedback.
• On-going collaboration with Data team for troubleshooting and improvements.
• Custom data analysis pipelines for internal improvements (quality control, quality assurance, internal collabs) and for unique customer requests in collaboration with product management development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level