Customer Success Coordinator
Wiley•Remote, IN, USA, IN
•$39,700 - $52,967
About The Position
The Customer Success Coordinator manages the end-to-end delivery of ebooks, courseware, and content solutions for academic customers across the region. This role partners with sales, marketing, product, customer success, and technology teams, as well as external stakeholders, to ensure seamless implementation, onboarding, and support. The coordinator communicates timelines, troubleshoots issues, and looks for ways to improve customer satisfaction and product usage.
Requirements
- Bachelor's degree in business, communications, or a related field.
- Minimum 1 year of experience in a customer service, account management, sales support, or a client-facing role.
- Basic proficiency in spreadsheets (Excel/Google Sheets).
- Strong problem-solving skills with attention to detail and a customer-service orientation.
- Comfortable explaining technical concepts to non-technical audiences.
- Strong time management and prioritization skills; ability to maintain a calendar and inbox that prioritizes meetings and responses with the highest urgency.
- Completes work with a limited degree of supervision and can act as an informal resource for less experienced associates.
Nice To Haves
- Prior experience in a SaaS or subscription-based business is a plus.
- Familiarity with CRM platforms (Salesforce preferred).
Responsibilities
- Coordinate end-to-end delivery of ebooks, courseware, and content solutions for higher ed accounts.
- Partner with internal teams and external stakeholders to support implementation, onboarding, and configuration.
- Troubleshoot technical issues during implementation and post-launch, escalating and coordinating resolution with the right teams.
- Support client training and communicate platform functionality and best practices to instructors and administrators.
- Maintain documentation for implementation processes and common troubleshooting steps.
- Identify and recommend process improvements that strengthen customer satisfaction and usage.
Benefits
- Continual learning
- Internal mobility
- Meeting-free Friday afternoons
- Robust body of employee programming
- Competitive compensation
- Comprehensive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
