Customer Success Coordinator - Commercial Accounts

PODS • Clearwater, FL

1d • Remote

About The Position

Own the day-to-day success of PODS' largest National and Regional Commercial accounts. As a key sales partner to our Account Executive teams, you'll manage order logistics, coordinate third-party services, oversee invoicing, and proactively hunt for new revenue opportunities — all while building VIP relationships with field management and conducting account reviews that keep our top clients thrilled. If you love solving complex problems and turning strong accounts into stronger ones, this role puts you at the center of the action. This role rewards flexibility, strategic thinking, and a genuine drive to help our biggest customers succeed.

Requirements

• High School Diploma or equivalent.
• 3-5 years' experience working in a high volume call center or three years in a customer service related environment
• Possess math skills sufficient to perform required duties
• Or an equivalent combination of education, training or experience

Nice To Haves

• Bachelor's degree preferred.
• 3-5 years' experience working in a business to business environment preferred

Responsibilities

• Coordinate every touchpoint from initial request to final pickup — logistics, bulk scheduling, billing, reporting.
• Work with internal and external partners to expand what we can offer customers and keep every relationship running smoothly.
• Roll out sales programs, integrate new accounts, and partner with Accounts Receivable to set up billing and discount structures correctly from day one.
• Support National and Regional Account Executives on high-stakes orders, seasonal projects, and specialty Salesforce queues that require sharp project management.
• Spot new opportunities within existing accounts, pitch solutions that beat expectations, and flag growth potential to the sales team.
• Track competitor strengths and weaknesses and use that intel to strengthen your pitch.
• Handle complex escalations and billing questions across every channel, including after-hours when it matters.
• Take part in ongoing training to sharpen your skills.
• Build strategic relationships with key stakeholders, tailoring solutions and navigating high-stakes negotiations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED