Customer Success Coordinator (Maternity Leave Coverage)

Smile Innovations Group • Mount Pearl, NL

5d • Onsite

About The Position

This is a full-time, fixed-term maternity leave coverage position for up to 18 months. The Customer Success Coordinator is responsible for providing exceptional customer service to internal and external stakeholders. Building and managing relationships with customers; providing an excellent customer experience over the phone, in person, and via email. Entering case orders into the ERP system with a high level of accuracy. Coordinating and scheduling case production, ensuring schedules and timelines are met. Shipping and receiving related duties. Liaising with the Supervisor for other clerical duties related to supply chain and operations, including but not limited to invoice processing and accounts receivable.

Requirements

• Customer service extraordinaire – background in busy, fast paced customer service roles, such as in the airline industry
• High attention to detail and accuracy
• Customer experience focused approach to problem solving
• Strong communication skills and command of the English language
• Excellent time management skills; acts skillfully with a sense of urgency
• Experience working with Microsoft Office Suite of Products
• ERP software experience and knowledge
• Aptitude for learning technical information

Nice To Haves

• 1-2 years’ experience in logistics role in a fast-paced environment desirable
• Dental background desirable
• Valid drivers license is an asset

Responsibilities

• Providing exceptional customer service
• Answering customer calls, responding to customer emails
• Forwarding and connecting incoming calls
• Customer case communications and status updates
• Invoicing
• Scheduling patient appointments
• First point of contact for patients
• Assisting in AR processing
• General housekeeping
• Shipping and receiving
• Case preparation
• Case progress tracking and coordination
• Production reporting
• ERP maintenance and optimization
• Inventory and pricing maintenance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed