Customer Success Content & Enablement Manager

Arrow Electronics • Denver, VT

1d • $87,900 - $137,500 • Hybrid

About The Position

SiliconExpert is seeking a Customer Success Content & Enablement Manager to join their Customer Experience organization. This role sits at the intersection of technical writing, internal training, and customer marketing. The primary goal is to own the end-to-end content ecosystem that drives user adoption, empowers internal Customer Success (CS) and Sales teams, and showcases customer ROI. The role aims to shorten the customer's "time-to-value" and build a library of powerful customer success stories. The position will project manage the content ecosystem, prepare related documents, and be responsible for sales training (enablement) on proving ROI and setting customers up for success.

Requirements

• Requires experience in the following tools: HubSpot, Zendesk, Pendo (preferred), and Salesforce.
• Requires 3-5 years of experience in content creation and project management.
• Requires in-depth knowledge on the electronics supply chain industry and experience with SaaS.
• Solves complex problems; takes a new perspective using existing solutions
• Works independently; receives minimal guidance
• Acts as a resource for colleagues with less experience
• Represents the level at which career may stabilize for many years or even until retirement
• Contributes to process improvements
• Typically resolves problems using existing solutions
• Provides informal guidance to junior staff
• Works with minimal guidance

Nice To Haves

• Green Belt Certified.
• PMP Certified.
• Pendo (preferred)

Responsibilities

• Leading complex cross functional.
• Leads project calls, assigns work and manages project to timeline and outcomes.
• Stakeholder management—Leads stakeholder management sessions and keeps various management abreast of potential issues by maintaining open lines of communication.
• Creation of project related process documents.
• Assist in training new and existing employees with regard to policies and procedures related to project outcomes.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level