Senior Manager, Customer Success Enablement

Clio

5d • $165,600 - $248,400 • Hybrid

About The Position

Clio is seeking a Senior Manager, Customer Success Enablement to lead the Customer Success Enablement function within the Revenue Enablement team in the United States and Canada. This role involves managing a team of enablers who support the entire customer lifecycle, from onboarding and launch through adoption, expansion, and retention. The ideal candidate will be a strong people leader, data-driven, and comfortable owning outcomes with senior stakeholders in a fast-paced, high-growth environment.

Requirements

• 5+ years of customer success, CS enablement, or related enablement experience, including experience leading or managing a team.
• Experience working with enterprise or high-growth SaaS organizations.
• Deep understanding of customer success motions such as onboarding, adoption, expansion, and retention.
• A track record of tying enablement programs to measurable retention and expansion outcomes.
• Strong people leadership skills, with the ability to coach and grow enablers.
• Excellent analytical, organizational, and communication skills.
• Ability to manage projects from conception to completion and to lead through ambiguity and change.
• Excellent strategic, conceptual, and decision-making skills.
• Proficiency with generative AI tools (Claude, ChatGPT, or similar) for content development and coaching.

Nice To Haves

• Experience in legal tech or a comparable regulated industry.
• Experience enabling expansion, cross-sell, or multi-product attach motions.
• Familiarity with Gong, LetterAI, and Salesforce.
• Relevant customer success or enablement certifications.

Responsibilities

• Build and develop a high-performing team of Field Enablement partners who operate as trusted advisors to our Customer Success, Support, and Launch teams.
• Own measurable CS outcomes across the customer success organization, including expansion ARR, multi-product attach, retention, and time to ramp for new CSMs across Success and Support.
• Build and run a manager coaching enablement program so CS managers reinforce trained behaviors and enablement lands in customer conversations.
• Establish a consistent Gong review rhythm on CS calls to surface coaching themes, objection patterns, and content gaps.
• Set and report on OKR-tied performance work that connects enablement investment to retention, expansion, and productivity.
• Direct the development of AI-assisted content and role-play certification grounded in real expansion and retention conversations.
• Ensure lifecycle and product enablement is tailored by segment and motion rather than delivered one size fits all.
• Partner with CS leadership, Product Marketing, Product, Revenue Operations, and the Enablement Operations function to align priorities and protect launch-critical work.
• Translate launch playbooks into CS-specific talk tracks for onboarding, adoption, upsell, cross-sell, and multi-product attach.
• Establish and regularly measure KPIs to assess the value of CS enablement programs, and recommend innovative solutions as the business evolves.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources.
• 401k matching and Child Education Savings.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed