Customer Success Consultant- CaseMap

Reed Technology•Dayton, OH

8d•$78,800 - $131,300•Hybrid

About The Position

As a customer-facing representative, you will help new and existing customers successfully adopt, use, and expand their use of CaseMap. You will guide customers through onboarding, deliver product training, and support ongoing engagement to drive long-term value and satisfaction. LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Requirements

Experience working in a customer-facing or client success role
Strong organizational skills and attention to detail
Ability to clearly explain technology concepts to a variety of audiences
Confidence presenting to individuals and groups
Experience working with legal professionals, IT teams, or similar stakeholders
Motivated by helping customers achieve measurable outcomes
Ability to identify customer needs and contribute to growth opportunities
Willingness to travel up to 25%

Responsibilities

Guide customers through onboarding and initial product adoption
Support customer trials and ensure a positive first-use experience
Deliver engaging product training sessions tailored to user needs
Build strong relationships with customers including paralegals, IT professionals, and litigators
Respond to and incorporate customer feedback to enhance the user experience
Identify customer needs and potential opportunities for expanded product usage
Contribute to the development of training materials and resources
Collaborate cross-functionally to improve customer success and retention