Customer Success Consultant- CaseMap
About The Position
As a customer-facing representative, you will help new and existing customers successfully adopt, use, and expand their use of CaseMap. You will guide customers through onboarding, deliver product training, and support ongoing engagement to drive long-term value and satisfaction. LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.
Requirements
- Experience working in a customer-facing or client success role
- Strong organizational skills and attention to detail
- Ability to clearly explain technology concepts to a variety of audiences
- Confidence presenting to individuals and groups
- Experience working with legal professionals, IT teams, or similar stakeholders
- Motivated by helping customers achieve measurable outcomes
- Ability to identify customer needs and contribute to growth opportunities
- Willingness to travel up to 25%
Responsibilities
- Guide customers through onboarding and initial product adoption
- Support customer trials and ensure a positive first-use experience
- Deliver engaging product training sessions tailored to user needs
- Build strong relationships with customers including paralegals, IT professionals, and litigators
- Respond to and incorporate customer feedback to enhance the user experience
- Identify customer needs and potential opportunities for expanded product usage
- Contribute to the development of training materials and resources
- Collaborate cross-functionally to improve customer success and retention
Benefits
- Shared parental leave
- Study assistance
- Sabbaticals
- Annual incentive bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
