Customer Success Associate

Kallman Worldwide • Waldwick, NJ

3d • $55,000 - $65,000

About The Position

At Kallman Worldwide, Inc., the Customer Success Associate joins the Exhibitor Services Team, which supports U.S. businesses pursuing global opportunities through U.S. Pavilions at international trade shows. The role coordinates exhibitor logistics, maintains high service standards, and manages deadlines in a fast-paced environment. It provides front-line customer support, helps ensure ordered services are fulfilled and delivered on-site, and oversees service orders, billing, invoicing, and accounts receivable across multiple trade shows. The associate also coordinates graphic proofing and approvals with international stand builders to ensure artwork meets production specifications, client requirements, and deadlines.

Requirements

• At least 2 years of customer service experience.
• High school diploma or equivalent.
• Strong Office 365 skills, including Outlook, Word, Excel, and PowerPoint.
• Excellent communication and organizational skills.
• Ability to thrive in a fast-paced, deadline-driven environment.

Nice To Haves

• A cover letter is strongly advised.

Responsibilities

• Provide front-line support to exhibitors by phone and email, resolving questions about products, services, and orders, alongside daily office tasks.
• Communicate exhibitor needs to the appropriate Operations Specialist and maintain workflow documentation to help ensure ordered services are fulfilled and delivered on-site.
• Assist exhibitors with portal access and task completion, and enter exhibitor orders into the system accurately and on time.
• Maintain working knowledge of Exhibitor Rules and Regulations for each event.
• Oversee service orders, billing, invoicing, and accounts receivable across multiple concurrent trade shows.
• Coordinate with the Finance team on credits, outstanding balances, payment discrepancies, and customer payment follow-ups.
• Manage deadlines and audit exhibitor portals, price tables, and communications for accuracy and compliance.
• Coordinate and manage graphic proofing and approval with international stand builders; review proofs, communicate revisions, and oversee final approvals to support accurate, timely production.

Benefits

• Health, dental, and vision insurance.
• 401(k) with employer match.
• Generous paid time off and company holidays.
• Professional development.
• Collaborative, mission-driven team.
• Salary of $55,000–$65,000 with competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED