Customer Success Associate
About The Position
We are seeking an ambitious, energetic individual to join our team as a Customer Success Associate. This role is perfect for someone who thrives on managing multiple priorities while delivering exceptional customer service. You will support customers by processing orders, preparing quotes, resolving issues, coordinating with internal teams, and helping ensure a seamless customer experience. The ideal candidate is organized, customer-focused, curious, and eager to contribute to the success of both our customers and our company. The role works closely with customers, Account Management, Operations, Purchasing, Accounting, and Warehouse teams to deliver a positive customer experience while supporting business growth.
Requirements
- Proven experience in a customer service role a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer-focused mindset
- Proficiency in Microsoft Office Suite and customer service software
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with high accuracy in order processing
Nice To Haves
- Knowledge of packaging materials and products is a plus
- Bilingual (Spanish/English) is a plus
Responsibilities
- Deliver exceptional customer experience by responding promptly and professionally to customer inquiries via phone and email.
- Process customer orders, quotes, and transactions accurately and efficiently.
- Track and communicate order status, shipment updates, and delivery timelines to customers.
- Collaborate with Account Managers, Operations, Purchasing, and Warehouse teams to ensure timely and accurate order fulfillment.
- Resolve customer questions, concerns, and issues professionally and effectively.
- Maintain accurate and organized customer records within company systems.
- Identify opportunities to recommend additional products, services, or solutions that create value for customers.
- Build strong customer relationships that promote satisfaction, loyalty, and repeat business.
- Continuously seek opportunities to improve the customer experience and operational efficiency.
Benefits
- Medical, Dental, Vision Insurance
- Life and Supplemental Insurance
- Short-Term Incentive Plan
- Company-Funded Profit Sharing
- HRA & Cafeteria Plan
- Seasonal Company-Sponsored Events
- Work/Life Balance Initiatives
- Childcare Reimbursement Program
- 9/80 Scheduling Option (after 1 year)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
