Customer Success Associate

Zoomies • Chicago, IL

7d • Onsite

About The Position

The Customer Success Associate is the heartbeat of the Zoomies front-of-house experience. You'll be the primary point of contact for members and guests at our main park and bar entrance — handling everything from membership onboarding and vet record collection to phone inquiries, emails, and outreach. This is a sales-minded, relationship-driven role that requires someone who is organized, energetic, and genuinely passionate about building a community around dogs. You'll be part of our opening team and will help define the standard for member experience at Zoomies.

Requirements

• 2+ years of customer service, sales, or guest experience required
• Membership-based businesses or hospitality a strong plus
• Confident communicator — comfortable on phones, on email, and in person with people of all types
• Sales-oriented mindset; you understand that memberships are our revenue engine and take ownership of conversion
• Highly organized and detail-oriented; experience with CRM or database systems preferred
• Ability to multitask in a high-traffic environment without losing composure or warmth
• Must be available for weekends, early mornings, and evenings
• Dog-friendly personality is non-negotiable — you'll be working around dogs every single day

Responsibilities

• Serve as the primary point of contact at the main Zoomies front desk — greeting members, issuing day passes, and managing member check-ins
• Own the full member lifecycle: onboard new members, collect and verify vet and vaccination records, process renewals, and handle cancellations
• Respond to phone calls, emails, and social media inquiries with professionalism and warmth; represent the Zoomies brand in every interaction
• Drive membership sales by educating prospective members on our park, services, and pricing; convert walk-in and day-pass guests into full members
• Maintain accurate records in our CRM and membership management system; ensure all required documentation is up to date for every dog on file
• Communicate with Canine Care Specialists on dog park check-ins
• Escalate member concerns or dog behavior issues to the appropriate team lead
• Assist management with front-of-house scheduling, opening and closing procedures, and administrative duties as needed

Benefits

• Health, dental, and vision insurance (eligible full-time employees)
• 401(k) retirement plan
• Employee discounts on all Zoomies products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed