Customer Success Associate

DataDocks • Toronto, ON

10d • Remote

About The Position

This role sits right in the middle of Customer Success and Product. Meaning? One minute you might be onboarding a new customer, the next you’re testing a feature, spotting a weird workflow issue, or helping shape how the product evolves based on real customer feedback. DataDocks is a SaaS company that helps warehouses and logistics teams organize truck scheduling and facility appointments. We’ve been around since 2013, work with globally recognized brands like HelloFresh and Pepsi, and we’re continuing to grow with a small but mighty team. Good ideas move quickly here — no matter who they come from.

Requirements

• Genuinely like helping people
• Notice details other people miss
• Ask “why?” a lot
• Enjoy figuring things out independently
• Comfortable jumping between conversations, testing, problem-solving, and ideas
• Want to work somewhere where your opinions actually matter
• Would rather be part of a growing team than a giant corporation
• Curiosity, communication, ownership, and willingness to learn

Nice To Haves

• Startup or SaaS experience
• Worked in Customer Success, Support, or Account Management
• Like thinking about user experience and workflows
• Enjoy breaking things while testing software

Responsibilities

• Onboarding and training customers
• Helping accounts get the most value from DataDocks
• Helping customers discover more value and adoption opportunities
• Troubleshooting issues and solving problems
• Testing new features before they go live
• Gathering customer feedback and identifying trends
• Working closely with the team on product improvements
• Becoming the internal “voice of the customer”

Benefits

• 100% remote work
• A ton of autonomy and trust
• Real opportunities to grow with the company
• Exposure to enterprise-level customers
• A role where you can influence both customer experience and product direction
• A team that values ideas over titles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed