Customer Success Position

Nellis Auction Arizona LLC•Mesa, AZ

6d•Onsite

About The Position

Nellis Auction is seeking a Customer Success Associate to join their growing online auction company. This role is crucial for providing a positive customer experience, acting as the first and last impression for customers. The ideal candidate will be a people person who thrives in a fast-paced warehouse environment. The Customer Success Associate will be the frontline representative, greeting customers, resolving concerns, managing appointments, verifying orders, and safely loading purchases. The role emphasizes embodying the company's core values: Trust, Results, Transparency, Pride, and Fun.

Requirements

Two or more years of customer service experience preferred.
One to two years of warehouse or customer-facing work.
Strong communication skills.
Genuinely positive attitude.
Self-motivated.
Detail-oriented.
Dependable with excellent punctuality and attendance.
Basic computer and data entry skills.
Comfort working in varying weather conditions — both indoors and outdoors.
Bilingual candidates are strongly encouraged to apply.
Ability to lift, carry, and load items weighing up to 50 lbs regularly.
Ability to assist with team lifts for heavier items.
Ability to stand and walk for shifts of 10 to 12 hours.
Ability to perform regular bending, squatting, reaching, and pulling.
Comfortable working in seasonal temperature extremes.
Possess the vision capabilities necessary for order verification and safe loading, including close, distance, color, and peripheral vision, as well as depth perception.

Nice To Haves

Lead with a customer-first mindset in every situation.
Stay calm and professional when resolving complaints or unexpected issues.
Move with urgency in a fast-paced environment without sacrificing accuracy or friendliness.
Communicate clearly with both customers and teammates.
Show up consistently and take ownership of your performance goals.
Bring energy and pride to the work you do every day.

Responsibilities

Greet every customer with professionalism and a positive attitude.
Schedule and manage pickup appointments.
Process refunds and resolve customer concerns quickly and courteously.
Serve as the primary point of contact for customers retrieving items.
Safely and efficiently load customer-purchased merchandise into vehicles.
Verify outgoing orders for accuracy before release.
Use handheld scanners or mobile devices to locate and confirm inventory.
Maintain organized merchandise racks and consolidation areas.
Communicate closely with the broader Customer Experience team to ensure timely, smooth pickups.
Assist with additional warehouse duties as directed by management.
Follow all company procedures and safety guidelines.
Operate warehouse equipment safely and effectively.
Demonstrate Nellis Auction's core values in every customer and team interaction.
Maintain daily performance goals.
Bring a dependable, solutions-first attitude to every shift.