Customer Success Associate

Safe-Guard Products International LLC•Atlanta, GA

16h•Onsite

About The Position

The Customer Success Associate is responsible for providing foundational support to partners, ensuring accurate and timely responses to inquiries, and assisting with various shared service-related tasks. This role requires a proactive individual who is eager to learn, maintain positive partner relationships, and support the Partner Services team in delivering exceptional service. The Associate will handle routine requests and escalate complex issues as needed.

Requirements

Bachelor’s degree.
2-4 years of experience in customer service or partner support, preferably in a business-to-business environment.
Strong written and verbal communication skills.
Ability to multi-task and prioritize in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
Strong problem-solving skills and attention to detail.

Nice To Haves

Exposure to Asana, Miro, Lucid, Smartsheets is a plus.
Exposure to Gen AI (Claude /Co-pilot) is a plus.

Responsibilities

Serve as the initial point of contact for partner inquiries, including general questions, document requests, and basic account updates.
Provide timely and accurate information to partners regarding their accounts and services while maintaining established SLO/SLAs.
Utilize established guidelines and SOPs to manage partner requests and maintain service consistency.
Assist in the preparation of routine partner reports and documentation.
Collaborate with internal teams to address partner needs and escalate issues to senior associates or management as necessary.
Support Partner Services Managers with administrative tasks, data entry, and meeting coordination as required.
Maintain up-to-date knowledge of partner services, policies, and processes.
Actively participate in team meetings and contribute to ongoing process improvement discussions.
Provide exceptional service and daily support to designated clients on programs, products, services and initiatives.
Manage responses to program related and process inquiries from clients, dealers and consumers and from other internal departments.
Develop strong relationships with customers and internal colleagues while connecting with key business executives and stakeholders.
Ensure the timely and successful delivery of our solutions according to Key Partner needs and objectives.
Constantly monitor and report all client-related projects, changes, issues, etc. in regard to the assigned area of focus.
Perform other project and administrative duties as assigned.