Customer Success Associate
About The Position
As a Customer Success Associate at Nextpower, you will be responsible for ensuring overall customer satisfaction, minimizing churn, identifying opportunities for account growth, and converting customers into strong external references. Nextpower is dedicated to driving the global energy transition through an integrated clean energy technology platform, offering intelligent structural, electrical, and digital solutions for utility-scale power plants. The company's comprehensive portfolio aims for faster project delivery, higher performance, and greater reliability, helping customers maximize the value of solar power. Nextpower's worldwide teams are actively redefining the design, construction, and operation of solar power plants using smart technology, data-driven insights, and advanced automation, building the foundation for the next generation of clean energy infrastructure.
Requirements
- Minimum 5+ years of relevant experience
- Highschool Diploma
Responsibilities
- Drive overall customer satisfaction and long-term success
- Minimize customer churn through proactive engagement and support
- Identify and pursue opportunities for account growth
- Develop customers into positive external references and advocates
- Act as the voice of the customer to internal teams
- Collaborate cross-functionally to ensure customers receive expected value from products and services
- Influence product offerings and help prioritize development and delivery efforts
- Contribute to a team-oriented Customer Success function that partners across the organization
- Present robotic inspection findings to customer asset managers and O&M site teams
- Validate the value of inspection findings and refine scope of work as needed
- Provide data quality feedback to robot operations teams
- Lead data-driven discussions during regular customer account meetings
- Visit customer sites as needed to strengthen engagement and outcomes
- Manage one primary key account across multiple service locations
- Build and maintain strong relationships with local site teams
- Deliver consistent value across all customer touchpoints
Benefits
- comprehensive benefits package
- health care coverage
- dental and vision
- 401(K) participation including company matching
- company paid holidays
- unlimited paid time off
- generous discretionary company bonuses
- life and disability protection
- stock compensation (for certain positions)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
