Customer Success Associate

Cloudforce•National Harbor, MD

1d•$65,000 - $75,000•Hybrid

About The Position

At Cloudforce, we donât just deliver services - we bring ideas to life with innovation, teamwork, and a touch of fun along the way. As a Customer Success Associate, youâll work alongside passionate professionals and play a key role in turning big visions into reality with our generative AI product, nebulaONE. If youâre ready to grow your career and make an impact at a place where collaboration is key, Cloudforce is the place for you! In this role, youâll work across project management, customer success, engineering, and development teams to ensure customer satisfaction and uncover growth opportunities within assigned accounts. Youâll assist with client and stakeholder communication, ensuring updates are clear, expectations are set, and relationships stay strong.

Requirements

At least 1-2 years of account management, customer success, or related client-facing role (preferably SaaS/subscription environment).
Familiarity with budget tracking, reporting, or resource management in a project setting.
Strong and professional communication skills (both verbal and written) to support interactions with client stakeholders, technical teams, and subcontractors, while representing Cloudforce.
Ability to work independently on assigned tasks.
Excellent organizational skills, including multitasking, prioritization, and time management.
Strong client service orientation with proven collaboration skills across diverse teams.
Ability to serve as a liaison, meeting support, and facilitator for Cloudforce in both virtual and onsite settings.
Hands-on experience with project management and collaboration tools (such as ClickUp, Trello, Microsoft Project, Planner, Teams, SharePoint, or similar).

Nice To Haves

Experience working with technical teams and subject matter experts.
Familiarity with project management fundamentals, terminology, and best practices (coursework or certifications such as CAPM, PMP, or equivalent are a plus).

Responsibilities

Serve as the primary point of contact for nebulaONE subscription clients.
Build and maintain strong, long-lasting client relationships.
Understand clientsâ business objectives and proactively address their needs.
Monitor client accounts to ensure subscription usage, renewal, and expansion.
Educate clients on nebulaONE features, updates, and best practices to maximize value.
Address client inquiries, troubleshoot issues, and coordinate with technical teams for resolution.
Advocate for clients internally to ensure their feedback and concerns are addressed.
Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers.
Deliver regular account reviews and usage reports to clients.
Collect and relay client feedback to product and project teams for continuous improvement.
Perform other duties as assigned.

Benefits

Outstanding opportunities to learn, grow, and expand your network.
Excellent compensation, benefits, and generous incentives.
Complimentary snacks to keep you focused.
Super cutting-edge technology.
State-of-the-art workspace.
Community involvement.
Great team synergy.
Friday lunch and shenanigans... on us!
Incentive program for investing in your growth.
401K savings plan and education reimbursement.
24/7 access to a modern gym with Tonal and Peloton.
Free monthly garage parking with direct private access to the office.
Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more.
Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.
Paid parental leave, including adoption and foster care placement.
PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!).
9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.