Associate, Customer Success

Orbital • New York, NY

1d • $83,000

About The Position

Orbital is building its first Customer Success presence in the US — and alongside our founding Senior CSM, we’re hiring an Associate, Customer Success to help deliver world-class outcomes for some of the most prestigious law firms in America.
This role is designed as an accelerated pathway into Customer Success within a high-growth AI company.
This is a rare opportunity for someone who:
Has min. 2yrs+ experience working within a law firm (e.g., solicitor training contract, associate, legal experience) OR has exposure to legal tech and wants to move into SaaS
You may also have 1–2 years in Customer Success as well (nice to have vs. critical)
You will not immediately own a portfolio independently.
Instead, you’ll:
Partner with a Senior CSM across high-profile accounts
Own customer support channels
Build deep product expertise
Travel to client offices
Develop legal-tech fluency and SaaS commercial acumen simultaneously
This is a high-learning, high-exposure role with a clear path to becoming a future portfolio-owner.

Requirements

• One of the following backgrounds: 1–2 years in Customer Success, Account Management, or Support in SaaS.
• Experience working in a commercial real estate law firm.
• Experience as a trainee solicitor or associate in a prestigious legal environment.
• Exposure to legal tech products.
• Strong written and verbal communication.
• Intellectual curiosity about AI and technology.
• High ownership mentality.
• Comfort interacting with senior legal stakeholders.
• Ambition to grow into an end-to-end portfolio owning role.

Nice To Haves

• You may also have 1–2 years in Customer Success as well (nice to have vs. critical)

Responsibilities

• Manage inbound support channels and ensure timely, high-quality resolution.
• Build deep product literacy and become a trusted product expert internally.
• Identify recurring themes and share structured feedback with Product and Engineering.
• Assist with onboarding, training sessions, and rollout initiatives.
• Prepare materials and coordinate customer enablement efforts.
• Join in-person client visits and implementation sessions.
• Learn how enterprise SaaS renewals and expansions are run.
• Observe and participate in executive-level conversations.
• Develop the communication skills and customer instincts required to progress into full account ownership.

Benefits

• Base salary of $83,000
• 401(k) Plan: Match 100% of contribution up to 4% of salary.
• Paid Time Off (PTO): 20-days per year.
• Sick Time off: 40 hours
• Health Insurance: Competitive medical, dental, and vision plan.
• Professional Development: $1,200 stipend per year
• Commuter Benefits: Allocate pre-tax earnings to cover eligible commuting expenses.
• In-Office Perks: Late night office dinner and weekly team meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed