Customer Success Associate - OrderID: 5341

TemPositions•Central Islip, NY

2d•Onsite

About The Position

The Customer Success Associate is a high-volume, customer-facing role at a well-established Long Island manufacturer. The associate serves as a first point of contact for customers, vendors, and visitors, helping with customer inquiries, order updates, deliveries, pickups, payments, paperwork, and general front-office needs. The role involves coordinating with internal departments and maintaining professional, accurate follow-up in a fast-paced environment. Inside sales responsibilities may be added later as the employee becomes comfortable in the core role. The position is temp-to-hire and based in Central Islip, New York, with a Monday–Friday schedule from 7:30 AM to 4:30 PM. Target pay is $22–$25 per hour.

Requirements

At least 2 years of customer-facing experience.
Strong communication and customer service skills.
Comfort working in a fast-paced, high-volume environment.
Strong multitasking, organization, and follow-through.
Calm and professional approach when dealing with difficult customers.
Good computer skills and ability to learn new systems.
Positive attitude, adaptability, and a team-oriented approach.

Nice To Haves

Experience in retail, food service, hospitality, banking, reception, or another high-volume customer-facing setting.

Responsibilities

Handle a high volume of customer calls and walk-in traffic.
Provide updates on orders, deliveries, and pickups.
Coordinate with internal departments to resolve customer needs.
Process payments and customer paperwork.
Maintain accurate follow-up and communication.
Manage multiple priorities while remaining professional with difficult or upset customers.
Support additional customer success and administrative responsibilities as needed.