Customer Success Associate
Platinum Coastal Group•Covington, KY
•Onsite
About The Position
This entry-level role supports customer relationships, onboarding, service, and retention through proactive communication and problem solving. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.
Requirements
- Personable
- Dependable
- Comfortable starting conversations
- Organized
- Coachable
- Able to communicate professionally in a fast-moving environment
Nice To Haves
- Related experience
- Transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work
Responsibilities
- Welcome and assist customers through key service touchpoints
- Explain services, processes, and next steps clearly
- Follow up on customer needs and coordinate solutions with onsite teams
- Document feedback and help identify opportunities to improve the customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
