Customer Success Associate

Hertz•Santa Barbara, CA

15h

About The Position

Hertz is hiring a Customer Success Associate to help deliver exceptional customer experiences, resolve concerns, build customer loyalty, and promote a customer-focused culture. The role supports customer feedback and Net Promoter Score (NPS) initiatives, analyzes feedback for improvement opportunities, and helps team members and leadership strengthen service quality. It offers opportunities to develop customer service, operational, and leadership experience.

Requirements

At least 3 years of customer service experience.
Experience supporting operational and sales functions.
Strong communication and relationship-building skills.
Ability to influence and collaborate with others.
Excellent problem-solving and decision-making abilities.
Strong organizational and time-management skills.
Passion for delivering exceptional customer experiences.
Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

Deliver exceptional customer service and resolve customer concerns professionally and with care.
Build strong customer relationships to increase loyalty and satisfaction.
Serve as a key contact for customer feedback and Net Promoter Score (NPS) initiatives.
Analyze customer feedback to identify opportunities for improvement.
Support and coach team members on customer service best practices.
Assist leadership with implementing action plans to improve customer satisfaction.
Promote a positive, customer-focused culture throughout the location.
Ensure compliance with company policies, service standards, and operational procedures.

Benefits

Starting pay of $21.50 per hour.
Overtime pay opportunities when approved.
Holiday pay at 1.5 times the regular rate for hours worked on designated holidays, plus holiday pay benefits.
Vacation accrual starting on day one.
Up to 40 hours of sick time.
Four floating holidays and nine paid company holidays.
Employee rental discounts of up to 40% off standard Hertz rental rates.
Medical, dental, and vision insurance.
401(k) with company match.
Company-paid life insurance.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and their families.
Career development opportunities.