Customer Success Associate

Nirvana•New York, NY

11h•$105,000 - $120,000•Hybrid

About The Position

Nirvana is seeking a Customer Success Associate to support our Enterprise Customer Success team in managing and growing relationships with our largest healthcare technology clients. This role is designed for someone who is analytically sharp, highly organized, and ready to develop into a full account owner — with a clear path to managing their own enterprise book of business within one to two years. Reporting to our Director of CS, you'll work closely with Senior CSMs to deliver high-quality client work, help drive internal coordination, and surface insights that strengthen our customer relationships. This is a meaningful client-facing role — you'll participate in customer calls and QBRs and have real exposure to enterprise accounts — while building the skills and context to eventually own those relationships independently. Success requires strong attention to detail, comfort in a fast-moving startup environment, and a genuine interest in customer outcomes.

Requirements

1–3 years of experience in customer success, account management, consulting, or another client-facing role; SMB CS experience welcome
Strong analytical skills with the ability to synthesize data into clear narratives; intermediate to advanced Excel proficiency required (pivot tables, data analysis, reporting)
Highly organized with strong follow-through — comfortable managing multiple workstreams and holding others accountable
Excellent written and verbal communication skills; comfortable in client-facing settings with support
Genuine interest in growing into a full enterprise CSM role

Nice To Haves

Experience working in a startup or fast-paced environment preferred
Healthcare industry experience preferred

Responsibilities

Partner with senior members of the CS team to prepare materials for client calls, QBRs, and business reviews, including slide decks, account summaries, and data analyses
Coordinate with internal teams — including Product, Engineering, and Sales — to track open deliverables, surface blockers, and ensure follow-through
Support outreach and scheduling to key customer stakeholders on behalf of Enterprise CSMs
Analyze customer data to identify adoption trends, usage patterns, and areas of risk or opportunity across accounts
Contribute to process improvement efforts, identifying inefficiencies in how the CS team operates and proposing solutions
Participate in client-facing calls and QBRs alongside Enterprise CSMs, building relationships and developing account fluency over time
Use data and reporting to help monitor account health and inform strategic decisions, including hands-on work in Excel and Metabase