Customer Success Associate

Sendoso•Phoenix, AZ

2d•Remote

About The Position

The Customer Success Associate is the trusted advisor to our customers. You will focus on relationship building, proactive outreach and driving value and strategic conversations with our SMB and Mid-Market customers. These activities will in turn promote overall customer satisfaction, product adoption, retention, renewals, and spend through the platform. The ideal candidate has a history of success driving value based conversations and consulting with customers on strategic approaches to leveraging SaaS products.

Requirements

1-2 years working in a B2B SaaS environment, Martech industry experience a plus
Ability to interact and collaborate with key stakeholders within customer organizations at the Champion and decision-making level
Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all levels
A track record of meeting or exceeding performance and retention goals
Experience with Salesforce
Project management experience is a plus

Responsibilities

Provide industry and platform expertise to help customers derive valuable insights from our product
Advise customers on best practices in order to drive maximum value and ROI from the platform
Partner with Account Managers to build growth strategies for your book of business and work with them to secure successful renewals and expansions
Empower customers to connect their goals and challenges with Sendoso’s offerings
Build trusted relationships with key stakeholders within customer organizations to drive adoption, ensure renewals, and create new revenue opportunities
Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Sendoso
Take ownership of new accounts and manage their onboarding in conjunction with the Onboarding Team
Leverage data to develop communication strategies driving the greatest impact at scale
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Project manage the customer journey using internal and external resources as needed
Run a high-touch process with customers to ensure that they're realizing the full potential of Sendoso’s platform
Build, own, and execute client success and engagement plans
Leverage Customer Success technology tools (PlanHat, Salesforce, Tableau, etc.) to understand customer health and run plays to mitigate risk and churn.