Customer Success Associate - Hybrid - Waldwick, NJ

Kallman Worldwide • Waldwick, NJ

2d • Hybrid

About The Position

Kallman Worldwide, Inc. is seeking a Customer Success Associate for its Exhibitor Services Team. The role supports exhibitors participating in international trade shows by coordinating logistics, maintaining high service standards, and managing deadlines in a fast-paced environment. It includes providing front-line customer support, coordinating with Operations and Finance, tracking orders and payments, auditing event information for accuracy, and managing graphic proofing and approvals with international stand builders.

Requirements

• At least 2 years of customer service experience.
• High school diploma or equivalent.
• Strong Office 365 skills, including Outlook, Word, Excel, and PowerPoint.
• Excellent communication and organization skills.
• Ability to thrive in a fast-paced, deadline-driven environment.

Nice To Haves

• A cover letter is strongly advised.

Responsibilities

• Provide front-line exhibitor support by phone and email, resolving questions about products, services, and orders while completing daily office tasks.
• Communicate exhibitor needs to the appropriate Operations Specialist and maintain workflow documentation to ensure ordered services are fulfilled and delivered on-site.
• Assist exhibitors with portal access and task completion, and enter orders into the system accurately and on time.
• Maintain working knowledge of Exhibitor Rules and Regulations for each event.
• Oversee service orders, billing, invoicing, and accounts receivable across multiple concurrent trade shows.
• Coordinate with the Finance team on credits, outstanding balances, payment discrepancies, and customer payment follow-ups.
• Manage deadlines and audit exhibitor portals, price tables, and communications for accuracy and compliance.
• Coordinate and manage graphic proofing and approval with international stand builders, ensuring artwork meets production specifications, client requirements, and deadlines.
• Review proofs, communicate necessary revisions, and oversee final approvals to support accurate and timely production.

Benefits

• Health, dental, and vision insurance.
• 401(k) with employer match.
• Generous paid time off.
• Company holidays.
• Professional development.
• Collaborative, mission-driven team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED