Chronosphere - Customer Success Architect

Palo Alto Networks•New York City, NY

13d•Remote

About The Position

Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, Affirm, and Zillow. The Customer Success Architect (CSA) acts as the post-sales leader for Chronosphere’s largest customers. They offer strategic and technical guidance to help customers unlock the full potential of their observability strategy and maximize the use and value of Chronosphere. In this role, you’ll guide customers through the customer journey, helping them navigate challenges, identify new use cases, and mitigate risk. You’ll build deep partnerships (both internal and external), manage day-to-day interactions, and collaborate cross-functionally to deliver exceptional outcomes. If you love solving complex problems, thrive in fast-paced environments, and want to leave your mark on a growing company and Customer Success organization in its most exciting phase, we’d love to hear from you.

Requirements

5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences.
Think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion.
Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling.
Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.

Responsibilities

Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
Build, maintain, and execute strategic account plans for your customers
Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
Serve as the primary advisor across technical initiatives and strategic business outcomes.
Identify and mitigate risks within your customer portfolio.
Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
Act as the voice of the customer to influence product development and customer success strategies.
Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
Deliver strategic insights to help customers achieve their business goals.
Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.