Customer Success Architect, Cortex

Palo Alto Networks•Remote - USA - TX, TX

7d•$112,000 - $182,500•Remote

About The Position

As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.

Requirements

5+ years of experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
Strong understanding of enterprise security and IT products, systems, and processes
Experience with Linux system administration and troubleshooting
Proficiency in scripting with Python and/or JavaScript
Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
Skilled in collaborating with and influencing cross-functional teams
Strong communication skills and the ability to build and maintain relationships with customers
Experience in customer-facing roles is a must
US Citizen Required

Nice To Haves

Experience with attack surface management or CNAPP is a plus

Responsibilities

Supporting clients post-purchase, ensuring their success with Palo Alto Networks' solutions.
Driving ROI and value to the customer.
Troubleshooting critical issues.
Working alongside customers to solve problems and optimize their security infrastructure.