Customer Success and Onboarding Manager

Wonderly

23h•Remote

About The Position

Wonderly is building the first end-to-end AI business platform for service businesses. The platform aims to help businesses like roofers, contractors, med spas, and law firms increase their revenue by providing a comprehensive solution that replaces the need for agencies, multiple tools, and extensive setup. Wonderly integrates ads, website management, lead intake, CRM, AI receptionist, follow-up, and project delivery into a single, easy-to-use platform. AI is a core component, with agents actively managing various business functions to drive immediate results and transform businesses into high-performing operations. The company has strong backing, a high valuation, and a growing user base, positioning it as a leader in the market.

Requirements

1–4 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.).
New grads welcome — if you've operated at a high level in school, sports, side projects, or anything else, that counts.
Strong analytical and problem-solving skills.
Ability to manage multiple priorities at once.
Clear and direct communication.
High ownership and accountability.
Strong problem-solving ability.
The ability to reason through systems (not just follow playbooks).
Comfort operating in ambiguity.
High ownership — you are responsible for outcomes, not just activity.
The ability to handle multiple moving pieces simultaneously.
Form a hypothesis about what is wrong.
Test a fix.
Evaluate the result.
Adjust quickly.

Nice To Haves

Experience with marketing, ads, or customer operations is helpful but not required.

Responsibilities

Own the onboarding and early success of each customer.
Launch and monitor ads, website, and funnel performance.
Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior).
Identify where performance is breaking and take action.
Work directly with customers to ensure they are following through on leads and processes.
Coordinate with internal teams to resolve product gaps or issues.
Continuously improve how Wonderly performs across customers.