Customer Success Analyst (IV - V - Manager) Landmark

Halliburton•Houston, TX

1d•Onsite

About The Position

The Customer Success Analyst at Landmark, a Halliburton business line, drives customer adoption, measurable value realization, retention, and growth across a portfolio of customers. The role is the primary post-sale relationship owner and trusted advisor, coordinating the customer journey from onboarding through adoption, value realization, renewal readiness, and expansion. It works across Sales, Technical Sales, Services, Support, Product, and Engineering to provide clear ownership, consistent handoffs, and proactive customer engagement. Landmark provides digital solutions for exploration, drilling, and production optimization. Its software and data platforms help customers model subsurface assets, manage drilling risk, and accelerate decisions using cloud, AI, and advanced analytics.

Requirements

Undergraduate degree.
Minimum of 10 years of relevant professional experience.
Experience in Customer Success, account management, consulting, professional services, technical account management, or a comparable customer-facing role.
Experience managing complex enterprise customer relationships and communicating with operational, technical, and executive stakeholders.
Demonstrated ability to influence and coordinate cross-functional teams without direct authority.
Strong written and verbal communication, presentation, analytical, organizational, and problem-solving skills.
Ability to manage multiple accounts, priorities, risks, and action plans in a global, matrixed environment.

Nice To Haves

Experience with enterprise software, digital transformation, cloud, or industrial technology solutions.
Knowledge of energy industry workflows, including upstream, subsurface, drilling, wells, production, or data-management environments.
Experience with customer health, adoption, value realization, renewal readiness, and executive governance frameworks.
Familiarity with CRM, product telemetry, analytics, and reporting tools such as Salesforce and Power BI.

Responsibilities

Own post-sale customer relationships and develop success plans aligned with customer business objectives.
Coordinate seamless transitions across onboarding, adoption, and ongoing operations.
Monitor product usage and adoption, address barriers, and demonstrate measurable customer outcomes.
Lead customer business reviews, engage key stakeholders, and track agreed actions.
Assess account health, proactively manage risks, and coordinate cross-functional escalations and recovery plans.
Partner with Sales on renewal readiness and retention, and identify qualified expansion opportunities while Sales retains commercial ownership.
Tailor engagement to customer needs and account segments.