Customer Success Analyst

ABC Companies • Winter Garden, FL

4h

About The Position

The Customer Success Analyst is responsible for leveraging data and insights to improve customer satisfaction, support operational reporting, and track key performance indicators (KPIs). This role plays a critical part in maximizing customer value by identifying trends, monitoring customer health, and partnering with internal teams to drive continuous improvement in the customer experience.

Requirements

• Strong analytical and problem-solving skills with the ability to interpret data and provide actionable insights
• Experience working with data analysis tools (Excel required; Power BI or similar tools preferred)
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Strong attention to detail and organizational skills
• Experience supporting reporting, KPI tracking, or operational analytics
• Ability to collaborate cross-functionally and communicate effectively with internal stakeholders
• Customer-focused mindset with the ability to understand and respond to customer needs
• Experience with CRM systems or customer data platforms preferred

Responsibilities

• Analyze customer data to identify trends, patterns, and opportunities to improve customer satisfaction and retention
• Support operational reporting by developing and maintaining dashboards, reports, and KPI tracking metrics
• Monitor customer health indicators and proactively identify at-risk accounts or service gaps
• Partner with internal teams (Operations, Sales, Service, and Leadership) to align on customer needs and performance insights
• Translate data into actionable recommendations to enhance customer experience and business outcomes
• Assist in tracking and improving key customer success metrics, including satisfaction, retention, and service performance
• Support continuous improvement initiatives by identifying inefficiencies and recommending process enhancements
• Contribute to building a feedback loop between customers and internal teams to support service and product improvements
• Maintain accurate documentation, reporting, and data integrity across systems
• Other duties and responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees