Sr Analyst, Customer Success

J.D. Power • Michigan - Remote, MI

2d • $100,000 - $105,000 • Remote

About The Position

As a Senior Analyst within the OEM Customer Success organization, you will serve as the data analytics lead and trusted advisor for one or more OEM clients. In this role, you will apply deep analytical expertise and industry knowledge to help clients make informed decisions across automotive quality and warranty reduction. Your work will directly support client satisfaction, retention, and long-term partnership growth. The role directly contributes to OEM vehicle quality and customer satisfaction.

Requirements

• 2–5 years of experience in automotive, consulting, or data analytics-related roles.
• Bachelor’s or Master’s degree in a relevant field.
• Strong analytical skills with the ability to interpret complex datasets and translate insights into actionable recommendations.
• Advanced proficiency in Excel and PowerPoint, with experience presenting to executive audiences.
• Solid understanding of automotive industry trends and dynamics.

Nice To Haves

• Experience with Palantir Foundry.
• Proficiency in Python, Spark, and SQL.
• Demonstrated ability to integrate and analyze data from multiple, complex sources.

Responsibilities

• Apply advanced AI and analytics techniques to solve complex data challenges within the automotive industry.
• Analyze and interpret large, complex datasets to identify trends, insights, and opportunities.
• Develop predictive models to diagnose potential vehicle faults and underlying causes.
• Partner with engineering and cross-functional teams to inform vehicle design and manufacturing improvements.
• Translate complex data into clear, actionable insights that support business and client decision-making.
• Create and deliver detailed reports, dashboards, and presentations for stakeholders, including senior leadership.
• Serve as a trusted advisor to OEM clients, ensuring effective use of data and analytics to drive business outcomes.
• Build and maintain strong client relationships, proactively identifying opportunities to support sales, marketing, and product strategies.
• Act as a subject matter expert in automotive quality, warranty reduction, and competitive benchmarking.
• Lead client onboarding, training, and ongoing engagement to maximize value from analytics solutions.
• Continuously enhance analytics approaches by leveraging emerging tools, technologies, and methodologies.

Benefits

• JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
• Should you require accommodations during the recruitment and selection process, please reach out to [email protected].
• JD Power does not disclose your personal data to unauthorized third parties.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior