Customer Success Analyst (split shift 3 pm - 11 pm)

Carlex Glass America, LLC•Ligonier, IN

9d•Onsite

About The Position

The Customer Success Analyst will develop and maintain solid customer relationships for assigned accounts, functioning as a liaison between customers and Carlex plant management. This role involves analyzing and communicating customer orders and priorities, managing shipment documents, and coordinating with various internal teams (production, shipping, receiving, management) and external logistics companies to ensure customer requirements are met. The analyst will also handle customer and material issues, provide support to the Materials group, cross-train with other analysts, and assist in the launch of new parts and maintaining inventory. Additionally, the role includes setting up expedited services, monitoring EDI orders, resolving shipment disruptions, and optimizing shipment management.

Requirements

High School Diploma or equivalent required and 4+ years of equivalent experience
4+ years of experience as a Customer Liaison or Service Analyst
Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint. Microsoft Project
Self-directed & results oriented
Strong technical background in distribution and Logistics
Hands-on approach to problem solving and analysis
Excellent Analytical Skills
Clear and systematic thinking with the ability to execute
Able to manage, prioritize, and execute competing, time-sensitive duties
Ability to manage & order material & supplies from outside sources as required
Ability to access customer websites/portals
Knowledge of inventory control systems
Ability and willingness to uphold the Carlex Values of Safety, Customer Focused, Teamwork, Excellence and Trust

Nice To Haves

Bachelor’s Degree in Business preferred
Tier 1 Automotive experience preferred

Responsibilities

Develop and maintain solid customer relationships for assigned accounts
Function as a liaison between our customers and Carlex plant management
Analyze and communicate customer orders and priorities as received via EDI, E-mail or telephone
Manage and prepare documents for incoming and outgoing shipments
Work closely with production, shipping, receiving and management team to ensure successful adherence to customers’ requirements
Coordinate transportation with assigned Logistic companies
React appropriately and in a timely manner to all customer & material issues
Provide internal support to the Materials group as required
Cross train with other analysts on the team
Assist in the launch and set up of new parts for respective customers
Assist in maintaining rack inventory
Set up expedite service when issues arise with transportation delays or material losses
Monitor EDI order and resolve potential disruptions to scheduled customer shipments
Assist with optimizing shipment management