Customer Success Analyst (Mandarin Speaking)

TheGuarantors

5d•$55,000 - $65,000•Remote

About The Position

We’re adding a Customer Success Analyst (Mandarin Speaking) to our team to help us guide renters in qualifying for their dream homes, as we continue to expand rapidly across the country.

Requirements

Bachelor’s degree in a related field or equivalent experience
A roll up your sleeves mentality with excitement to research and learn what you don’t know
Empathy, integrity, and a sense of humor!
Highly organized and detail-oriented
Customer-centric mindset
Possess a team-oriented attitude
Strong math and analytical skills
Must be able to multitask and be highly adaptable to change
Ability to work during business hours (8 hour workday between 9 a.m. - 6 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week)
Excellent written and verbal communication skills in English and Mandarin

Nice To Haves

Fluency in an additional language
Familiarity with CRM systems such as Zendesk, Hubspot, and similar platforms
Prior experience with spreadsheets, data, and technology
Experience with communication tools such as Slack and Zoom
Experience working in a remote environment

Responsibilities

Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue
Communicate with customers via phone and email in a wide range of situations that each require a unique approach
Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience