Customer Success Analyst

TheGuarantors

7h•$50,000 - $60,000•Hybrid

About The Position

In the Customer Success Analyst role, you'll be at the front line of communication with renters, landlords, or brokers, providing vital support to ensure a seamless experience. Whether guiding renters through the application process or helping property managers understand our offerings, you’ll play an essential role in delivering exceptional service. This position requires a strong focus on empathy, clarity, and efficiency, as you’ll address inquiries, resolve issues, and build trust with our customers every step of the way.

Requirements

Bachelor’s degree in a related field or equivalent experience
A roll-up-your-sleeves mentality with excitement to research and learn what you don’t know
Empathy, integrity, and a sense of humor!
Highly organized and detail-oriented
Customer-centric mindset
Possess a team-oriented attitude
Strong math and analytical skills
Must be able to multitask and be highly adaptable to change
Ability to work during business hours (8 hour workday between 8 a.m. - 7 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week)
Excellent written and verbal communication skills in English

Nice To Haves

Fluency in an additional language
Prior experience with spreadsheets, data, and technology
Experience with communication tools such as Slack and Zoom
Experience working in a remote environment

Responsibilities

Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue
Communicate with customers via phone and email in a wide range of situations that each require a unique approach
Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience