Customer Success Agent
Avtron Power Solutions, LLC•Cleveland, OH
•$60,000 - $75,000
About The Position
The National Customer Success Agent serves as the main point of contact for customers, providing order updates, resolving issues, and coordinating with internal teams to ensure on-time delivery and exceptional service.
Requirements
- 2-4 years of relevant inside sales or customer service experience.
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint).
- Creative problem-solver with outstanding customer service skills.
- Strong verbal and written communication skills.
- Excellent organizational and time management skills.
- Team player who works well individually, as well as part of a team.
- Proven ability to manage multiple large accounts and coordinate cross-functional support.
- Excellent communication, problem-solving, and relationship-building skills.
Nice To Haves
- Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred.
- Experience using SAP and CRMs systems a plus.
Responsibilities
- Build and maintain strong, long-term relationships with customers, acting as their primary point of contact post-sale.
- Manage customer service inquiries via email, chat, and phone, ensuring timely and professional responses.
- Act as an advocate for the customer internally, ensuring deadlines are met, products are delivered to specification, and commitments are fulfilled on time.
- Assist new customers in onboarding by guiding them through the setup, usage best practices, and support resources to ensure a smooth and successful start.
- Monitor customer orders, coordinate with logistics and production, and ensure timely delivery and communication.
- Handle and resolve customer complaints concerns in a timely and professional manner.
- Collaborate with engineering, technical support, logistics, and production teams to ensure customer needs are met and exceeded expectations.
- Execute on defined KPIs and contribute to continuous improvement initiatives aimed at maximizing service levels and customer experience.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Participate in annual customer business review meetings.
- Expedites backorders and process customer returns.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
