Customer Success Agent

Clean Harbors•Norwell, MA

7h•Onsite

About The Position

The Customer Success Agent provides customer service including order procurement, suggestive selling, waste profiling, call documentation, customer problem resolution, maintenance/creation of customer profiles, pricing records, and invoicing of shipments, including cross checking of invoice results and adjustments as needed. Generates business opportunities, cultivates sales leads, drives sales and works to exceed quotas and targets.

Requirements

High School diploma is required
Computer skills - Office 365 and Salesforce typing proficiency, ability to use multiple screens
Time management, attention to details, organizational skills; Active listening; multiple concurrent software use
Excellent written and verbal communication skills; Suggestive selling; Goal oriented; self-motivated
Ability to operate in fast-paced environment

Nice To Haves

Prior sales experience is a plus.

Responsibilities

Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
Order placement, entry, documentation and tracking; communicate product delivery schedules with customers as appropriate, using OM, SF, other software;
Develop and maintain customer records, including activities, cases, orders, opportunities, and leads, as well as ensuring accuracy/currency of customer contact information;
Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc;
Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions. Follow up with past customers to restore business relationships and look for opportunities to upsell;
Consistently meet or exceed weekly and monthly sales targets and goals, including profit expectations, on all sales transactions and customer referral goals. Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas;
Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals. Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner;
Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team;
Other duties as assigned.