Agent Success Coordinator
About The Position
Better Homes and Gardens Real Estate The Masiello Group is seeking an organized, resourceful, and solutions-focused Agent Success Coordinator to support their Sales Director and agents in the Nashua and Atkinson region. This role goes beyond traditional administrative duties, involving helping agents navigate systems, coordinating listing and transaction workflows, supporting office operations, maintaining accurate records, and ensuring details are not overlooked. The position also requires close collaboration with other members of the Agent Success team for knowledge sharing, coverage, and mutual support. The work is described as varied, fast-paced, and highly collaborative, suitable for individuals who take ownership, enjoy problem-solving, and find satisfaction in helping others succeed.
Requirements
- Excellent written and verbal communication skills
- Strong organizational skills and close attention to detail
- A proactive, resourceful, and solutions-oriented mindset
- The ability to work independently while contributing to a collaborative team
- Strong judgment, dependability, and follow-through
- The ability to manage multiple priorities in a deadline-driven environment
- Proficiency with Microsoft 365, including Teams, Outlook, Word, Excel, SharePoint, OneDrive, and Planner
- Experience with Canva and business-focused social media platforms
- The ability to quickly learn and troubleshoot new technology and systems
- Patience and confidence when supporting people with different levels of technical experience
- The persistence and discipline to see work through to completion
Nice To Haves
- Real estate, transaction coordination, or professional office experience is preferred
Responsibilities
- Provide administrative and operational support to the Sales Director and regional agents
- Coordinate listing timelines, updates, documentation, and workflows
- Review listing and transaction documents for accuracy, completeness, and compliance
- Maintain accurate information across real estate, marketing, accounting, and internal systems
- Help agents navigate company technology, tools, and processes
- Troubleshoot common technology questions and connect agents with additional resources when needed
- Support agent onboarding and offboarding
- Maintain listing information, marketing materials, compliance documentation, and office records
- Track licensing requirements, renewals, documentation, and other important deadlines
- Deliver training and one-on-one support to agents with varying levels of experience
- Support business-focused social media and marketing activities as needed
- Maintain clear communication among agents, regional leadership, and home-office teams
- Work collaboratively with other Agent Success team members to share knowledge, provide coverage, and support one another and their respective regions
- Assist with day-to-day operations in the Nashua and Atkinson offices
- Handle confidential information with professionalism and discretion
- Follow assignments through to completion and proactively address outstanding details
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Sick/Personal Time
- 401(k) Retirement Plan with Company Match
- Flexible Time Off Program
- Voluntary Benefits and Supplemental Insurance Options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
