CUSTOMER SUCCESS AGENT - CONTRACT

Greenworks Tools Canada • East Gwillimbury, ON

1d • CA$20 - CA$22 • Onsite

About The Position

Greenworks Tools is a leader in innovative, eco-friendly outdoor power equipment. We are committed to delivering high-quality products and exceptional customer experiences. Join a fast-growing company where your contributions make a real impact and your career can grow.

Requirements

• Demonstrate a strong customer-first approach with a courteous and professional phone manner
• Proficient in Microsoft Office (Word, Outlook) and comfortable navigating multiple systems/screens
• Strong attention to detail with the ability to multitask accurately
• Team-oriented with a willingness to support colleagues during high-volume periods
• Ability to work independently and seek guidance when needed
• Strong proficiency in English (required)

Nice To Haves

• Schedule flexibility
• Bilingual (French or Spanish fluency)

Responsibilities

• Respond to incoming customer calls and provide appropriate solutions
• Meet and maintain key performance indicators (KPIs)
• Accurately enter and update customer information in Salesforce CRM
• Troubleshoot equipment issues, including reviewing photos, videos, and proof of purchase when required
• Check inventory using warehouse systems or tracking tools
• Process warranty claims and initiate replacement part orders
• Maintain detailed and accurate customer case records
• Send follow-up communications to ensure complete issue resolution
• Apply company policies to determine appropriate resolutions or escalate when needed
• Ensure all customer inquiries are addressed by the end of each shift
• Participating in hands-on product and systems training

Benefits

• Competitive pay
• Supportive and team-oriented environment
• Product discounts
• Complimentary coffee onsite
• Opportunity to gain valuable experience and grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed