Customer Success Advocate

Ansell•Iselin, NJ

5d•Hybrid

About The Position

This role supports Ansell’s largest and most strategic customers by delivering an exceptional buying experience and leveraging customer insights to identify opportunities that drive growth, strengthen relationships, and maximize customer value.

Requirements

3+ years’ experience in a Customer Success, Customer Service, Digital Marketing role or similar position.
Strong listening, analytical, organizational, and time management skills.
Advanced analytical capabilities with a data-driven mindset.
Project management experience, with the ability to coordinate and execute initiatives effectively.
Excellent verbal, written, and interpersonal communication skills.
Collaborative team player with the ability to work cross-functionally in a fast-paced environment.
Self-motivated, proactive, and capable of managing multiple priorities under pressure.
Experience with order management and ERP systems; Oracle experience preferred.
Ability to work independently and lead projects of moderate complexity.

Nice To Haves

Analytical mindset with the ability to translate data into actionable insights.
Passion for delivering exceptional customer success and enhancing the customer experience.
Growth mindset with a continuous improvement and learning orientation.
Collaborative approach, building strong partnerships across teams and stakeholders.
Strong leadership skills, with the ability to influence, drive initiatives, and lead cross-functional efforts.

Responsibilities

Build and maintain strong relationships with key White Glove and High-Potential (HiPo) customers.
Analyze customer data, service trends, and performance metrics to enhance the buying experience and drive continuous improvement.
Identify revenue growth opportunities through customer insights, purchasing patterns, and market analysis.
Lead cross-functional account planning initiatives, aligning stakeholders across Sales, Customer Service, Logistics, Marketing, Digital, and other teams.
Serve as the primary point of contact for strategic customers, proactively resolving issues and fostering collaboration.
Coordinate customer engagement activities, including Quarterly Business Reviews (QBRs) and ongoing relationship management.
Promote the adoption of Ansell’s technology and digital solutions to maximize customer value, revenue growth, and data sharing.
Gather and communicate customer feedback, providing actionable insights to support product, service, and business improvements.

Benefits

Competitive compensation plan, including a performance based annual incentive.
Flexible and hybrid work model.
A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered across our global community.
Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.
Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs.
401-k plan with company match.
Paid time off (vacation, sick and personal days): 14 paid holidays.
Continuing Education Reimbursement.
Summer Friday’s.
Regional Belonging & Inclusion Networks.
Green office concept and a global mission of sustainability.