Customer Advocate

American Credit Acceptance • Spartanburg, SC

2d • Onsite

About The Position

The Customer Advocate, Account Operations I is responsible for processing account adjustments with consistency & accuracy as well as act as a subject matter expert for the processes they support. The ideal candidate will also be open to feedback to improve performance and regularly partner with teammate for ongoing training and development. Key tasks include but are not limited to due date changes, settlements, modifications, and extensions.

Requirements

• Knowledgeable of all assigned processes
• Able to proactively engage conversation to ask for assistance as needed.
• Takes time to ask and understand the why behind processes
• Self-starter\Proactive approach to potential barriers identified
• Displays initiative within the team without overstepping their current role
• Communicates clearly, concisely, and professionally with cross functional team member (verbal and written)
• Useful in providing feedback as needed for projects after relevant timeframe of training
• Effective display of Guiding Principals
• Strong sense of partnership and works well with cross functional teams
• Ability to prioritize and manage multiple responsibilities efficiently and with minimal guidance
• Ability to work in a fast-paced environment
• Ability to support multiple processes as needed
• Good Critical thinking skills and understands the value of it
• Proficiency in MS office (Outlook, Word, Excel) as well as internet navigation is a plus but not required

Nice To Haves

• Open to feedback to improve performance
• Regularly partner with teammate for ongoing training and development

Responsibilities

• Completes work with a accuracy and timeliness.
• Displays partnership and provides a consistent customer experience to internal customers.
• Communication, written and verbal, is professional and courteous, capable of speaking up when issues are identified within processes.
• Consistently looks for opportunities to improve their own performance within the team.
• Willing to support teammates during absenteeism for PTO or other out of office needs
• Is dependable regarding attendance and considers teammate and impacts to their own absenteeism
• Can resolve issues with low level issues with little/no supervision.
• Completes and passes all company required training courses by assigned due date(s).
• Other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed