APX Next Customer Success Advocate

Motorola Solutions•New York, CT

13d•$100,000 - $120,000•Remote

About The Position

This role serves as a strategic partner to a defined portfolio of U.S. State & Local Government clients, ensuring they realize the full value of the APX NEXT and APX N-Line software portfolio. The successful candidate will drive account-level and regional strategies by bridging the gap between complex software solutions and mission-critical agency outcomes. The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including increasing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter.

Requirements

High School diploma, Bachelor's degree, and 5+ years of experience in one of the following areas: Customer Advocacy, Sales, Engineering, Public Safety, or Project Management required.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Must be able to obtain a background clearance as required by our government customers.
5+ years of experience in customer advocacy, project management, or public safety, including 2+ years managing enterprise-level accounts.
Demonstrate strong executive presence and the ability to present complex data-driven insights to high-level stakeholders.
Ability to travel up to 25% as required for this position.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Responsibilities

Act as the primary advocate for State & Local agencies, aligning software capabilities with their operational goals to ensure full product adoption and documented success.
Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment, retention and referenceability.
Lead cross-functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn.
Manage a regional book of business with a focus on annual recurring revenue, account expansion and identifying process improvements.
Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations.