Customer Success Advocate, EV

Labelmaster•Chicago, IL

6d•$20 - $24•Hybrid

About The Position

Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place. At Labelmaster, we are way more than labels. We sell and manufacture products, develop software and provide services for every industry – such as manufacturing, healthcare, automotive, transportation, food and beverages and other businesses. We are looking for an intuitive Customer Success Team Lead who: Does not want to work in Corporate America, Wants to make a difference every day at work, Wants to have true work/life balance, Loves to learn new things, Has ideas on how to make things better.

Requirements

1-3 years of Customer service experience
MS Office Suite Experience required
CRM Experience
Reasoning ability
Ability to work overtime.
Basic math skills
Excellent critical thinking skills
Excellent time management skills
Solid writing skills
Organization ability
Ability to prioritize
Basic knowledge of MS Office
Problem resolution and triage experience
MS Office skills
Good keyboarding skills
Highly initiative-taking, able to engage and motivate Team members positively.
Detailed and Customer Satisfaction-oriented
Excellent written and oral communication skills
Ability to present ideas in a business-friendly and user-friendly language.
Strong collaborative skills
Comfortable working in a fast-paced, collaborative environment.
Able to prioritize among competing priorities.
Proactive
Self-motivated
Outgoing & enthusiastic
Courteous
Dependable

Nice To Haves

EV/Automotive parts supply chain experience preferred.
Power BI report consumption skills optional
Dynamics 365

Responsibilities

Manages and supports EV and Specialized customer program order-based channels.
Understanding complex product applicability information, such product to vehicle compatibilities
Meets and exceed metrics for: Number of calls handled, ASA(Average Speed of Answer), AHT(Average Handle Time – call and after-work), AR (abandoned Rate), Conversion Rate (CR)
Receiving, processing, and documenting orders, product pricing requests, product availability inquiries, order status request, billing inquiries, and complaints
Escalating inquiries according to their urgency
Works with internal partners, Operations, Logistics, Sales, Project Management, Marketing, Product Management, and Project Management address Customer Opportunities, sales quotes, and concerns.
ISO compliance and support
Take responsibility for the safety of self and others at all times.
Take responsibility to eliminate accidents, injuries & hazards at all times.
Observe and act in accordance with all applicable laws & regulations & company policies.
Other duties/projects as assigned.