Customer Success Activation Specialist - El Paso, TX

SumUp • El Paso, TX

1d • Onsite

About The Position

This is a brand-new role created to close a gap in the merchant journey. The Customer Success Activation Specialist will own the merchant journey from the moment a sale closes through the first 90 days. This role will build a function from the ground up and set the standard for merchant activation at SumUp. The specialist will be responsible for underwriting follow-up, installation, onboarding, and product activation, delivering hands-on product training, driving early adoption, and ensuring merchants reach their first transaction quickly. They will also monitor merchant health scores, identify and resolve risks, coordinate with various internal teams to remove obstacles, maintain account information in Salesforce, and lead the 90-day success review before transitioning merchants to Account Management.

Requirements

• Experience managing end-to-end customer onboarding or customer success in a high-volume environment, with a track record of driving product adoption.
• Strong proficiency with CRM tools — ideally Salesforce — and a data-driven approach to prioritizing accounts and tracking outcomes.
• Ability to deliver clear, engaging product training to non-technical users across written, verbal, and virtual channels.
• Comfort coordinating across multiple internal teams simultaneously, without direct authority, to move things forward.
• A proactive, self-directed mindset — you spot risks early, act before being asked, and thrive in ambiguous, fast-moving environments.

Responsibilities

• Own the full merchant journey from sale completion through Day 90, including underwriting follow-up, installation, onboarding, and product activation
• Deliver hands-on product training and drive early adoption, ensuring every merchant reaches their first transaction as quickly as possible
• Monitor merchant health scores and engagement signals, identifying and resolving risks before they become cancellation requests
• Coordinate across Sales, Underwriting, Support, and Product teams to remove onboarding obstacles and create a seamless merchant experience
• Maintain accurate account milestones, risks, and outcomes in Salesforce
• Lead the 90-day success review before transitioning merchants to Account Management

Benefits

• Generous time off: 22 days of paid vacation, plus an extra day each year up to 28 days, public holidays, quarterly Wellness Days, and special leaves
• Health and life coverage: medical coverage via Cigna & Kaiser, plus life insurance
• Financial security: 401(k) retirement scheme with matching (100% on first 1%, 50% on 2–6%)
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
• A dedicated annual L&D budget for attending conferences and/or advancing your career through further education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed