Customer Success Account Manager
About The Position
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Be part of the team that is poised to transform the fight against cancer. Backed by the strength of a Fortune 8 company, our entrepreneurial organization develops technologies used by the oncology community to deliver evidence-based, personalized care, as well as insights used by biopharma companies to accelerate drug development and support the entire treatment journey. Our work powers informed decision making at every pivotal moment in oncology; from the treatment options presented to patients, to the operational considerations for oncology practices, to the design of clinical trials, to the commercial launch plans for new therapies.
Requirements
- Degree or equivalent and typically requires 7+ years of relevant experience.
- BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting
- 4+ years specific systems experience within applications with iKnowMed.
- EHR application knowledge and working experience, preferably with iKnowMed G1 and /or G2 specifically.
- Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones
- Knowledge and experience with healthcare operations, clinical, and/or financial systems (i.e. practice management systems (Centricity, Athena IDX); EHR (iKnowMed, Epic); pharmacy inventory management systems (Lynx, Pyxis))
Nice To Haves
- Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines
- Familiarity with oncology practice day-to-day operations.
- Demonstrated outstanding communications skills (verbal, written, and presentation skills).
- Proficiency with MS Word, Excel, PowerPoint, and Teams.
Responsibilities
- Managing all aspects of the technology relationship with our customers.
- Developing, growing, and maintaining his/her territory relationships.
- Coordinating and collaborating with various business units within the company to ensure client requests are handled swiftly and successfully.
- Managing the day-to-day relationship of assigned clients in the support and use of iKnowMed G2 EHR, CVP, Practice Insights, and Ontada Health.
- Demonstrating current knowledge of all applications along with understanding of appropriate workflow and necessary practice support.
- Actively participating in the implementation process of accounts in his/her territory to help facilitate clear transition from implementation to account management and to contribute to the success of both the implementation and the overall adoption of the technologies.
- Supporting and adhering to the McKesson Specialty Health Compliance Program, to include Code of Ethics and Business Standards.
- Building and developing customer relationships, and working with sales partners, network counterparts, and other internal teams to nurture and grow those relationships.
- Developing and maintaining a territory business plan to strategically manage his/her territory.
- Providing day-to-day support, including but not limited to, post-go live support, training and retraining needs, workflow review and optimization, implementing best practices, and providing program-related support.
- Supporting iKM G2 go lives to ensure a smooth transition from Implementation phase of project to Account Management.
- Assisting customers with resolution of issues in an accurate and timely manner, providing the highest level of customer satisfaction.
Benefits
- competitive compensation package
- Total Rewards
- annual bonus
- long-term incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
