Customer Success Account Manager

Panduit•Tinley Park, IL

2d•$60,000 - $80,000•Hybrid

About The Position

The Customer Success Account Manager serves as the primary operational partner for assigned strategic accounts, ensuring alignment between customer demand, internal operations, and business objectives. This role is responsible for driving customer success through proactive forecasting, operational planning, cross-functional collaboration, and continuous process improvement to deliver exceptional service and operational execution.

Requirements

Bachelor’s Degree required or relevant equivalent experience in lieu of degree.
2-4 years in related role providing support to clients and sales teams.
Strong time management, communication, and organization skills.
Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future.

Responsibilities

Partner with strategic accounts to manage demand forecasting, pipeline visibility, inventory planning, and production readiness to support ongoing business and future projects.
Serve as the primary operational contact for customers and distributors by leading routine business reviews, communicating updates, and ensuring proactive support throughout the order lifecycle.
Monitor order activity, shipment risks, and operational challenges while collaborating with internal teams to resolve issues and support successful project execution.
Collaborate cross-functionally with sales, pricing, supply chain, product management, and other internal stakeholders to support customer requirements, pricing requests, and project execution.
Drive operational excellence by analyzing account performance, improving processes, maintaining accurate reporting and forecasting data, and ensuring execution to established service level expectations.