Customer Success Account Manager (CSAM)

Assertive Yield B.V.

2d•Remote

About The Position

Assertive Yield helps digital publishers maximize their revenue with powerful real-time optimization and analytics tools. We’re a fully remote, globally distributed team working primarily with clients in the US and Europe. The Customer Success Account Manager will be the primary point of contact for customers, ensuring a smooth onboarding experience, driving adoption, and helping them realize continuous value.

Requirements

2+ years in a customer success or account management role (digital media and SaaS preferred).
A strong understanding of the programmatic advertising landscape, particularly from a publisher perspective.
Strong business acumen with the ability to develop and articulate long-term strategic visions for partners.
A proven track record of building relationships and managing high-impact partnerships.
Demonstrated success in business development and identifying new growth opportunities.
Proficiency in Google Ad Manager with a focus on monitoring performance and extracting detailed reports.
Mid-level Excel proficiency (comfortable with VLOOKUPs, pivot tables, and data manipulation).
Excellent written and verbal communication skills in English, with a sharp eye for detail.
Located in Canada, US, Latin America

Responsibilities

Guide new publisher partners through a smooth, structured onboarding experience.
Provide tailored training and documentation to set clients up for success from day one.
Manage a portfolio of enterprise-level global publisher partnerships, serving as a trusted advisor and strategic consultant.
Own day-to-day communication with assigned accounts and monitor customer health proactively.
Stay close to your partners' performance data to surface insights, flag risks, and drive action.
Deliver regular check-ins and QBRs that clearly demonstrate value and progress.
Own your goals and KPIs with full accountability.
Proactively identify opportunities to optimize publisher relationships, grow revenue, and strengthen Assertive Yield’s customer partnerships.
Drive Assertive Yield initiatives through a consultative, solutions-oriented approach.
Collaborate with Sales on upsell opportunities and ensure timely, successful renewals.
Operate with a global, omnichannel, and revenue-driven mindset in everything you do.
Act as the voice of the customer internally, surfacing trends and feedback that matter.
Work closely with the Product team to inform the roadmap and shape solutions that deliver lasting value to our publisher partners.